Home » FAQS
FAQS 2018-03-23T10:23:03+00:00
  • Does TY GIFTS offer OEM Service?

    Yes, we do offer OEM Services. Many wholesaler & importers choose our company for such services.

  • Is OEM service free?

    Yes. We do offer OEM Service for free, but there is Minimum Order Quantity (MOQ) for Plush toys OEM service, MOQ 1000pcs.
    Note: If you have specific design requirements, please feel free to contact us

  • What’s the process of applying to OEM services?

    1. Share your logo and design with us

    2. Check and adjust the first test sample

    3. Approve the final sample

    4.We process the order and ship it to you

  • When we ship?

    Generally, we need 15 working days to finish the small plush plush pillow orders, 25 working days to finish medium order, for larger order (more than 10,000 Pcs. with OEM),  we need about 35 working days or longer to finish it. once we finish the order, we will give the goods to our forwarder, then the order start to ship.

  • How the order is delivered?

    China EMS (shipping time about 15 days)

    HK DHL (shipping time about 3~4 days)

    HK UPS (shipping time about 4~5 days)

    Air Shipping (shipping time about 7 ~15 days)

    Sea Shipping (shipping time about 15~30 days)

  • Where can we ship?

    Generally, we can ship our products to every country, our customers are from everywhere in the world

    America: United States (Every state), Canada, Mexico, Brazil, Argentina, etc.

    Europe: UK, Germany, France, Italy, Russia, Greece, Spain, Portugal, Poland, Czech Republic, Finland, Sweden, Netherlands, etc

    Asia-Pacific: Australia, New Zealand, French Polynesia, Japan, Korea, Singapore, Malaysia, Indonesia, Uzbekistan, Azerbaijan, Israel, Turkey, Iran, Cyprus, India, etc.

    Africa: South Africa, Egypt, etc.

  • How to Order?

    Ordering with TY GIFTS is simple:
    Send us your requirements
    We deliver Proforma Invoice with you
    Process the payment
    Make to Order initiated
    Adequate testing done
    Shipping initiated
    Shipping information shared with you
    Product delivered.

  • How to Pay Us?

    You can pay us by Paypal, western union and T/T.

  • What certificates does TY GIFTS have?

    TY GIFTS has CE, RoHS, SGS etc. In case you need these certificates, please let us know and we share it with you. However, we only share this with our clients.

  • Do you accept cash on delivery?

    No, we only accept 100% affront payment before we ship, 30%deposit at the time of the placing of the order, with the balance paid prior to delivery.

  • Is price inclusive of customs duty?

    No, we can not control your customs, you need to pay duty by yourself in your country.ent before we ship.